Payment Policy

At Rotoran, we strive to provide a safe and seamless checkout experience for all our customers. This Payment Policy outlines the methods and terms under which payments are processed on our website, www.rotoran.com.

Accepted Payment Methods

We currently accept the following payment methods through Shopify Payments and PayPal:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, and Diners Club
  • Digital Wallets & Express Checkout: Shop Pay, Apple Pay, Google Pay, and PayPal

All payments are processed securely in U.S. Dollars (USD).

Payment Authorization

By completing a purchase on our website, you authorize Rotoran (operated by FalconBizz LLC) to charge your selected payment method for the total amount shown at checkout, including applicable shipping costs and taxes (where applicable).

Payments are charged in full immediately upon order placement.

Order Verification

For security purposes, we may verify certain orders before processing. This can include confirmation of billing details, payment authorization, or contact verification to protect both you and our business from fraudulent transactions.

Refunds and Returns

Refunds, if applicable, are processed according to our standard Return and Refund Policy. Once a refund is issued, it is credited back to the original payment method used during purchase. Please allow standard banking times (typically 5 to 7 business days) for the refund to reflect in your account.

U.S. Sales Only

Rotoran currently accepts orders and processes payments only from customers in the United States, and only from the following 39 supported states: Arizona, Arkansas, Colorado, Connecticut, Delaware, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin, and Wyoming.

We are currently unable to accept orders from Alabama, Alaska, California, Florida, Hawaii, Louisiana, Maryland, Massachusetts, Vermont, Virginia, or Washington, from U.S. Territories (Puerto Rico, Guam, or the U.S. Virgin Islands), or from international addresses. International orders and shipments are not supported at this time. For full shipping details, see our Shipping Policy.

Contact Information

For any questions regarding payments, billing, or security, please contact us:

Rotoran
A division of FalconBizz LLC
Physical Address: 24009 Norfolk Ln, Plainfield, IL 60585
Phone: 815-916-6160
Email: support@rotoran.com
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM CST