Shipping policy
At Rotoran, we understand that many of the products we sell are essential to keeping homes, businesses, and facilities operating efficiently. That's why we work with trusted domestic suppliers and established shipping partners to ensure orders are processed quickly and delivered reliably.
1. Shipping Costs & Rates
We offer a flat-rate shipping fee of $24.99 on all orders shipped within our delivery coverage area, regardless of package weight or order size. Your total shipping cost of $24.99 will be clearly displayed during the checkout process before you complete your purchase. There are no hidden handling fees, processing charges, or unexpected rate increases at checkout.
2. Shipping Coverage Area
We currently ship to physical addresses within the Continental United States only. At this time, we do not offer shipping to Alaska, Hawaii, U.S. territories, P.O. Boxes, or international destinations.
3. Order Cutoff, Handling, & Transit Times
Our daily order cutoff time is 2:00 PM CST (Central Standard Time), Monday through Friday.
All orders are processed and shipped within 0 to 1 business day (Monday through Friday, excluding federal holidays). Orders placed before 2:00 PM CST will begin processing the same business day, while orders placed after 2:00 PM CST or over the weekend will begin processing on the following business day.
Orders are shipped via Standard Ground (UPS / FedEx) with a transit time of 3 to 4 business days (Monday through Friday). The total estimated delivery time for all orders is 3 to 5 business days from the moment your order is placed.
4. Order Confirmation & Tracking
Immediately after placing your order, you will receive an order confirmation email confirming we have received your order details.
Once your order ships, you will receive a shipment confirmation email containing your tracking number and a tracking link within 24 hours of dispatch. This allows you to monitor your package in real time. If you do not receive a tracking number within three (3) business days of placing your order, please contact us at support@rotoran.com.
5. Lost or Stolen Packages
If the carrier marks your package as "Delivered" but you have not received it, please first check with neighbors, building management, or other members of your household. If the package cannot be located, contact us at support@rotoran.com within 72 hours of the delivery scan so we can assist you in filing a claim with the carrier. Please note that carrier claims are reviewed individually and filing a claim does not guarantee a refund or replacement.
6. Delays & Exceptions
While transit timelines are highly accurate, unexpected delays may occasionally occur due to carrier capacity disruptions, severe weather, or unexpected inventory shifts. If an item requires an extended lead time, our team will reach out to you proactively to provide updated shipping timelines before proceeding.
7. Contact Us
If you have any questions regarding your order status, shipping restrictions, or delivery expectations, please reach out to our support team using the details below.
Email: support@rotoran.com
Phone: 815-916-6160
Company Legal Name: FalconBizz LLC
Physical Address: 24009 Norfolk Ln, Plainfield, IL 60585
Business Hours: 8:00 AM – 5:00 PM CST (Monday – Friday)
