Shipping policy

At Rotoran (operated by FalconBizz LLC), we know that getting replacement HVAC and commercial motors quickly is critical to keeping your equipment running. This Shipping Policy outlines our order processing times, shipping methods, delivery regions, and policies for orders placed on www.rotoran.com.

1. Shipping Coverage & Supported Regions

  • U.S. Domestic Shipping (39 Supported States): We currently ship to the following 39 U.S. states: Arizona, Arkansas, Colorado, Connecticut, Delaware, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin, and Wyoming.
  • Excluded U.S. States & Territories: At this time, we do not ship to the following 11 U.S. states: Alabama, Alaska, California, Florida, Hawaii, Louisiana, Maryland, Massachusetts, Vermont, Virginia, and Washington, nor do we ship to U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands) or international destinations.
  • Physical Street Address Required: Because all orders are shipped via UPS, we require a valid physical street address for delivery. We cannot ship to P.O. Boxes, APO, FPO, or DPO addresses.

2. Order Processing & Cutoff Times

  • Processing Time: 0 to 1 business day (Monday – Friday, excluding U.S. federal holidays).
  • Daily Order Cutoff: Orders placed before 2:00 PM Central Time (CT) Monday through Friday begin processing the same business day and typically ship within 0 to 1 business day from U.S. fulfillment centers.
  • Weekend & After-Hours Orders: Orders placed after 2:00 PM CT on Friday, on weekends, or on federal holidays are processed on the next business day.

3. Shipping Carriers, Methods & Delivery Timelines
We partner with UPS to ensure reliable, trackable delivery. At checkout, you can choose between the following shipping options, with your exact calculated shipping cost displayed transparently before payment:

  • UPS Ground: Processing Time: 0 to 1 business day | Estimated Transit Time: 1 to 5 business days | Total Estimated Delivery Time: 1 to 6 business days | Shipping Cost: Calculated at checkout (based on weight and destination)
  • UPS 2nd Day Air: Processing Time: 0 to 1 business day | Estimated Transit Time: 2 business days | Total Estimated Delivery Time: 2 to 3 business days | Shipping Cost: Calculated at checkout (based on weight and destination)

Note: Delivery timelines are estimates in business days (Monday – Friday) and may occasionally be affected by severe weather or carrier network delays beyond our control.

4. Order Tracking
Once your order has been dispatched from the fulfillment center, you will automatically receive a Shipping Confirmation Email containing your UPS tracking number and a direct tracking link so you can monitor your delivery in real time. Please allow up to 24 hours for the carrier’s tracking portal to update after receiving your link.

5. Address Changes & Order Cancellations
Because orders placed before 2:00 PM CT are routed immediately for rapid dispatch, please contact us immediately at 815-916-6160 or support@rotoran.com if you need to modify a shipping address or cancel an order. Once an order has been handed over to UPS, we cannot reroute or cancel the shipment.

6. Damaged, Defective, or Incorrect Shipments (72-Hour Reporting Window)
Please inspect your motor and packaging immediately upon delivery:

  • If your item arrives damaged in transit, defective, or incorrect, you must report the issue to our support team within 72 hours of delivery.
  • Please email support@rotoran.com with your order number and clear photos of the shipping box, shipping label, and the product/nameplate.
  • Verified damaged, defective, or incorrect items reported within 72 hours will be replaced or refunded in full at no cost to you (including return shipping).
  • For standard customer-initiated returns (such as ordering the wrong part), please refer to our Return and Refund Policy (30-day return window; 10% restocking fee applies).

7. Contact Information
If you have any questions about your shipment, delivery coverage, or tracking status, our customer support team is ready to help:

Business Name: Rotoran (A division of FalconBizz LLC)
Physical Address: 24009 Norfolk Ln, Plainfield, IL 60585
Phone: 815-916-6160
Email: support@rotoran.com
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM CT (Live Chat available during business hours)