Privacy policy
Last updated: July 10, 2026
This Privacy Policy describes how Rotoran, a division of FalconBizz LLC ("Rotoran," "we," "us," or "our"), collects, uses, and shares your personal information when you visit rotoran.com (the "Site"), make a purchase from us, or otherwise communicate with us (collectively, the "Services"). By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.
1. Information We Collect
We collect several categories of information directly from you when you interact with our platform. This includes contact details such as your name, physical shipping address, billing address, phone number, and email address. We collect order information including payment confirmations, purchase histories, and records of any cancellations or approved returns. If you create an account, we collect your login credentials and account history. We also collect customer support information, including any text or messages sent to us via email, phone, our contact form, or our live website chat features, as well as your marketing preferences if you choose to subscribe to our newsletter.
When you visit the Site, we automatically collect certain information about your device and interaction with the Services ("Usage Data"). This includes your IP address, browser type, operating system, referring URLs, pages viewed, and specific actions taken on the Site, compiled using cookies, pixels, and similar tracking technologies. Furthermore, we receive information about you from trusted third parties including Shopify (our e-commerce platform provider), secure payment processors, and shipping carriers to fulfill your orders and safely operate the Services.
2. How We Use Your Information
Your personal information is used to safely process and fulfill your orders. This encompasses secure payment processing, arranging shipping and delivery through our carriers, sending automated order and tracking confirmations, handling cancellations, and processing approved refunds. We also utilize this data to provide dedicated customer support by responding to your inquiries submitted via email, phone, or live chat.
Additionally, we use your information to send transactional messages regarding your purchases, and, solely with your explicit consent, marketing emails regarding new industrial components and seasonal offers. You may unsubscribe from marketing emails at any time using the link included in each message. Finally, we analyze visitor usage data to improve the Site's layout, optimize product listings, run relevant advertising via platforms like Google Ads, screen orders for potential risk or fraud, and satisfy critical tax, accounting, and legal compliance obligations.
3. Cookies and Tracking Technologies
Like many commercial websites, we use cookies and similar tracking technologies to operate the Site, remember your preferences and cart contents, execute performance analytics, and support our digital advertising. Shopify uses cookies that are strictly necessary for the secure operation of the checkout and storefront. You can learn more about these tracking elements directly at https://www.shopify.com/legal/cookies. Most web browsers allow you to control or block cookies through their independent settings, though blocking cookies may affect your browsing experience or limit your ability to complete a checkout.
4. How We Share Your Information
We do not sell your personal information for monetary consideration. We share personal data with specific categories of trusted third parties only as necessary to deliver our Services.
We share data with Shopify, which securely hosts our online store and processes data on our behalf under strict data protection protocols. You can review Shopify's Privacy Policy at https://www.shopify.com/legal/privacy.
We share data with external payment processors to securely process your payment. All transactions are fully encrypted, and our servers do not view, process, or store your raw payment card credentials.
We also share relevant delivery details with shipping carriers and fulfillment partners who receive your name, shipping address, phone number, and order contents solely to execute physical delivery. Finally, we share necessary data with underlying service providers who manage our analytics and email tools, advertising partners like Google to optimize our marketing campaigns, and legal authorities if required to comply with applicable laws, regulations, or lawful government requests.
5. Your Rights and Choices
Depending on your geographical jurisdiction, you may hold specific statutory rights regarding your personal information. These may include the right to access a copy of the personal data we maintain, the right to request the correction of inaccurate information, the right to request the deletion of your personal data, the right to opt-out of marketing communications, and the right to request your data in a portable format. To exercise any of these privacy rights, please contact us at support@rotoran.com. We will verify your identity and respond in accordance with applicable legal timelines without discrimination.
Our Site also natively recognizes Global Privacy Control (GPC) signals. If your browser transmits a valid GPC signal, we will automatically treat it as a valid request to opt out of applicable data sharing for that browser and device.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the specific operational purposes outlined in this Privacy Policy. This includes maintaining order records required to satisfy federal and state tax laws, commercial accounting regulations, product warranty validations, and ongoing legal compliance rules, unless a longer retention window is mandated by law.
7. Security
We deploy industry-standard technical and organizational security measures to shield your personal information from unauthorized access, including secure, SSL-encrypted checkout pipelines. However, because no method of electronic transmission over the internet or digital storage is entirely impenetrable, we cannot guarantee absolute, infallible security.
8. Children's Privacy
The Services offered by Rotoran are not designed for or directed toward children, and we do not knowingly collect personal information from individuals under the age of 13. If you believe a minor has inadvertently provided us with personal information, please contact our support team immediately so we can promptly isolate and delete the data.
9. International Users
The Services are operated strictly from within the United States and are built intentionally for customers residing within the continental United States. If you choose to access the Site from outside the United States, you acknowledge and understand that your information will be transferred to and processed within the United States under local data protection laws.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in our logistics, operational tracking, or evolving legal frameworks. Any updated version will be published directly to this page with a revised "Last updated" date displayed at the top.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we protect your personal data, please reach out to our corporate office:
Email: support@rotoran.com
Phone: 815-916-6160
Company Legal Name: FalconBizz LLC
Physical Address: 24009 Norfolk Ln, Plainfield, IL 60585
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
